IKS Health’s Post

Happy Friday! Congratulations are in order for Cleveland Clinic and IKS Health! Shout out to Jaime Christian and Sandra Hong MD for this work and partnership! The Cleveland Clinic Foundation (CCF) identified the pressing issue of provider burnout and turnover exacerbated by the documentation burden, particularly in after-hours charting. CCF found that the documentation burden, especially after-hours charting, was a strong contributor to provider burnout and was exacerbating turnover. To reduce this burden, the organization decided to implement scribes. After CCF adopted scribes, they reported the following outcomes: 24 percentage-point drop in providers saying they spend most of their time in front of the computer during patient visits 67 percentage-point decrease in the number of providers who say time spent charting at home (during evenings/weekends) is moderately or excessively high 50 percentage-point increase in providers reporting few or no symptoms of burnout - KLAS Research #ArchCollaborative #ehrsatisfaction #providerburnout #pajamatime https://lnkd.in/gwVParjS

Embracing the Virtual Shift: Why NHS Patients Prefer Video Appointments Over Face-to-Face Consultations 1. Accessibility and Convenience "I used to dread the commute to the clinic, especially with my health condition. Now, I can easily consult my doctor without leaving my house. It's a game-changer!" - Emma, NHS Patient 2. Safety and Public Health Concerns "Given the current situation, I feel safer having my appointments online. It's reassuring to know that I can still access healthcare without putting myself at unnecessary risk." - James, NHS Patient 3. Flexibility in Scheduling "With virtual appointments, I don't have to take time off work for every doctor's visit. I can schedule a consultation during my lunch break, making it much more manageable." - Sarah, NHS Patient 4. Improved Follow-Up Care: "Having virtual follow-up appointments has made managing my diabetes much easier. I can discuss my progress with my doctor regularly without disrupting my routine." - David, NHS Patient 5. Enhanced Mental Health Support "Being able to talk to my therapist from home has made a world of difference. It feels less intimidating, and I'm more inclined to open up about my struggles." - Olivia, NHS Patient Find out more: https://lnkd.in/exM8arcy #telehealth #telemedicine #patientexperience

Access to care is a critical issue that impacts us all, and it won't be solved by asking our clinicians to do more. This approach is not only antiquated, but also counterproductive. Recent conversations with my 80-year-old relative have highlighted just how difficult it can be to access care in our current system, because unfortunately for the patients, if you do not book your appointments long in advance, you are likely to miss the opportunity when you are in need. Our clinician friends, particularly in primary care, are burning out and leaving the field at an alarming rate. Experts predict this to continue and worsen over the next decade. Hear me….it is not going to get better on its own. The only way to change what is happening is to disrupt the process. The area we can have the most impact on as leaders, is to not overreact to decreased access by asking our clinicians to do more. There are better ways to preserve access, and it starts with allowing our clinicians to provide thoughtful, time appropriate care, while leaving room for innovative strategy. Together, we can work to lift up our colleagues, and the industry, and improve access to care for everyone. If you're not sure where to start, connect with me and let's make a difference together. Bethany Everest, MHA, RN #healthcare #access #clinician #burnout

“My hands are tied.” In recent years, our healthcare system has placed great emphasis on quality measures, #valuebasedcare, and contingent reimbursements. These types of initiatives occur at a grande scale; it’s the macro system. It’s up at 10,000ft. 🏙️ And it’s absolutely critical for improved care. ����Here’s another perspective: Over the years, as a consultant and caregiver, I’ve seen another side of healthcare that sometimes gets missed in the grandeur of it all. The people. While coordinating care for my dad this morning I heard the phrase, “my hands are tied.” THREE TIMES. My sister and I are bit jaded, because we know how good care #navigation can look. And so, we advocated for our dad for a better #patientexperience: ______________________ “We would like to adjust all communication so that it comes directly to us, his POA. His dementia is causing him to feel paranoid and confused when he receives texts, mail, and phone calls from you.” “My hands are tied.” “He’s receiving appointment paperwork, Press Ganey surveys, reminders, portal updates…” “My hands are tied.” “Perhaps you could prepare an email or make a phone call to help solve this?” “My hands are tied.” _______________________ We ended the phone call with no resolution. I’ll spend this afternoon searching for contacts, making requests, and filling out forms. The thing is, it’s not her fault. She hasn’t been given the authority, autonomy, or empowerment to solve our problem. She believes that her hands truly are tied. Perhaps we spend so much time and energy improving the entire system that we forget #WhatMatters. What are the barriers❓ What are the solutions❓

Even though the worst of the pandemic may be behind us, the trauma healthcare workers endured is still very much present. As leaders return to "business as usual" mode, the memories linger, and it impacts the care that current patients receive. How have you acknowledged and addressed the pandemic and the trauma it has caused within your departments and teams? This week, I'm paying homage to all of our healthcare workers and sharing my gratitude for the grit they have shown Read more here: https://lnkd.in/g9QZX5BG #COVID #HealthcareHeroes #Healthcare #BairdGroup

The Hidden Costs of Burnout in Healthcare Provider burnout doesn’t just affect well-being—it can cost your practice up to $1 million for every lost provider. But there’s a solution. Eleos Physician Scribes, who are physicians themselves, take on the burden of charting and administrative tasks, giving providers back 2-3 hours a day. With just 15 minutes of that time, your providers can see one additional patient per day—boosting both productivity and revenue for your clinic without adding more hours to their day. Ready to save your providers, reduce costs, and increase revenue? Let Eleos be your solution to burnout. Contact us today for a demo: https://zurl.co/Pf2G Visit our website: https://zurl.co/Uz07 #CombatBurnout #PhysicianScribes #ProviderSupport #IncreaseRevenue #EleosSolutions #PatientCare #ClinicOptimization

🚀 Case Study Highlight: Transforming Scheduling for NHS Forth Valley (CAMHS)🚀 We are thrilled to share our latest case study on the successful implementation of the BookWise Outpatients scheduling system for NHS Forth Valley's Child & Adolescent Mental Health Services. 🌟 The Challenge: Transitioning from a session-based to a time-based scheduling system across two key sites, managing up to 22 clinics, while ensuring ease of use and adaptability. 💡 The Solution: Our team implemented BookWise Outpatients, a tailored solution to streamline appointment scheduling and enhance resource management. The system included customisable features such as clinic types, cancellation reasons, and automatic notifications, significantly improving operational efficiency. 🎉 The Results: Enhanced control over scheduling and resource management Improved user experience and satisfaction Seamless transition to a time-based scheduling system Effective utilisation of data through comprehensive reporting tools 🔍 Future Outlook: Inspired by these results, NHS Forth Valley is considering expanding the use of this system to other outpatient clinic areas. Read the full case study to learn how our customized solutions can enhance healthcare operations #HealthcareInnovation #MentalHealth #PatientCare #SchedulingSolutions #CaseStudy #HealthcareIT #scheduling #outpatients

This is a thought provoking article by Carlos Jaureguizar Ruiz-Jarabo which echoes the findings of the Darzi report, namely the need for a more holistic approach to fixing the NHS: * Shifting resources towards community-based care vs hospital-based care * Improving productivity * Embracing innovation & driving digital transformation * Sustainable funding * Patient-centered pathways.

🔍 Interesting data: to address physician burnout, more physicians recommend reducing administrative burden than increasing compensation. We know a few of our #primarycare partners who would likely say the same. Let's "wick away" the non-clinical administrative work that bogs down clinicians and takes time away from patient care! #datacred: Doximity...great survey! #burnout #healthcareIT #populationhealth #providerexperience