Very helpful course for both beginners and those who have been in Customer Service for a couple of years. I would recommend this course to anyone who uses email at work when they need to reply emails from internal team members to provide clear instructions and information.
Writing Customer Service Emails
With Leslie O'Flahavan
Liked by 848 users
Duration: 1h 5m
Skill level: Beginner
Released: 6/13/2023
Course details
You can write to customers—via email—with consistency and professionalism, but you don't need to sound robotic to be efficient. Writing instructor Leslie O'Flahavan has real customer service emails she shares with you in this course, so you can see how to communicate with clarity and sincerity to help customers feel heard and ensure your responses provide the help they need. Leslie shares techniques customer service agents can apply that help build strong practices in a contact center and improve customer relations.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Nguyen Anh
Nguyen Anh
Trainer | Empowering Excellence Through Learning | Creative Problem Solver | Coach | Lifelong Learner
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Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 5 quizzes
- Learn on the go Access on tablet and phone
- Stay up to date Continuing Education Units
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