IT Help Desk for Beginners
With Robert McMillen
Liked by 3,227 users
Duration: 2h 7m
Skill level: Beginner
Released: 5/31/2023
Course details
Interested in a job in IT? One of the best ways to break into the field is to land a role as an IT help desk technician. This course is an ideal starting point for anyone wishing to venture into the field of technical support or strengthen their technical savvy and improve technical skills. Instructor Robert McMillen covers the fundamentals of IT help desk responsibilities—including software, networking, and troubleshooting—as well as the soft skills required to become a successful customer service professional. Explore the responsibilities of a typical entry-level IT help desk technician, with tips from Robert on where the role can lead and how to scout out and obtain an official certification. By the end of this course, you’ll be equipped with the know-how to assess your professional options in remote, hybrid, and on-premises work environments.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Michaelanne Holloway
Michaelanne Holloway
Graduate from St Charles Community College and Lindenwood University
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Contents
What’s included
- Test your knowledge 6 quizzes
- Learn on the go Access on tablet and phone
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