Business Etiquette: Phone, Email, and Text
With Toni Purvis
Liked by 3,496 users
Duration: 1h 3m
Skill level: Beginner
Released: 12/8/2023
Course details
Business etiquette skills are just as important today as ever—they impact an individual's communication, confidence, and career. In this course, etiquette expert Toni Purvis guides you through essential etiquette for business communications. Learn about email etiquette, with topics including subject lines, using gender and pronouns respectfully, tricky elements of bcc and cc, and crafting an email that in content, tone, and timing takes the recipient into consideration. Explore the dos and don'ts of professional text conversations and phone communication. Plus, dive into the etiquette of written communications, such as business letters, exchanging contact information, giving thanks, and expressing sympathy. Business etiquette is all about building positive relationships that create memorable interactions, and this course can help you level up your skills.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 4 quizzes
- Learn on the go Access on tablet and phone
- Stay up to date Continuing Education Units
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