Fathom - AI Meeting Assistant

Fathom’s customers are our biggest advocates. …and that didn’t happen by accident. Drop into this workshop to see our CS team’s HubSpot workflows: As the Head of CS at Fathom, I’ve seen how the right systems and workflows can turn happy customers into vocal advocates.  So I’m excited to co-host The HubSpot Customer Success Playbook Workshop with the team at Arrows on Dec 12th. We’ll break down strategies for: ⚒️ Building workflows in HubSpot to automate the creation of happy customers 🔄 Streamlining customer journey management using HS + Arrows 😃 Avoiding miscommunication to save time At Fathom, these systems have helped us grow while keeping customers at the center of everything we do. If you’re ready to learn how to make HubSpot work harder for your CS team, just comment “RSVP” below, and we’ll drop you the registration link. Looking forward to sharing what’s worked for us and hearing from others in the CS community!

Sales is a game of perception — there’s what you *think* you heard and what actually happened. Here’s how I make buying from me a “no-brainer” without missing a thing: I use a mix of sales tactics and Fathom - AI Meeting Assistant to get crystal-clear on my buyer’s needs: (Real call notes from a deal in my pipeline below) Here are the top three areas I dig into: 1. CURRENT STATE  It’s not just about what’s “keeping them up at night.” It’s about uncovering barriers — and why they’re still in place. Question I ask: “If you have a marketing team in-house… what’s stopping you from handling this on your own?” If they could solve it themselves, they wouldn’t be calling me. This is how I find the real pain. The more emotional the response, the better. Which leads us to… 2. PAIN POINTS Sometimes prospects know they have a problem but don’t fully understand WHY. That’s where I step in to diagnose and offer a new perspective. If you can shape how people think, you can shape how they act — and that’s what drives real change. This reframe + question combo works every time: “Most CMOs say they aren’t producing enough content, but usually it’s that their content isn’t differentiated — so “more” isn’t going to solve the real problem: you’re not capturing attention.” Then I ask: “Can you share what your content strategy looks like?” I know 99% of SaaS companies don’t have it documented 😬 3. REQUIREMENTS A list of “must-haves” isn’t enough. That only taps into the 'logical' brain.  I’m looking for aspirational goals that spark emotion. (Because people buy on emotion, not just logic.) So I ask: “What would the perfect outcome look like for you personally?” Now I know internal motivators that turn prospects into champions (assuming I can deliver on it). This is simple but powerful. Especially if you’re going head-to-head against a competitor. ✅ Here’s the easy part: Fathom recaps all of this info for me right after the call. So I keep deals moving forward without any critical details slipping through the cracks. If you’re looking for a legit AI notetaker, check them out. And use my link in the comments to get Fathom Premium free for 3 months (that’s what I use). #sales #ai

Hey folks! Quick announcement I’m excited to share: Modern Sales Pros has a fun event coming up to help with 2025 planning. And I’ll be giving a talk on using AI in Sales! The event will feature over 45 top experts, with 25 sessions to help you upgrade sales strategies, business planning, and personal growth—plus networking with 5k+ of the best Sales + Rev Ops leaders. Think folks like Peter Kazanjy, John Barrows, Jill Rowley, Samantha McKenna, and many more. It has a swanky name. Revenue Renaissance: The Art of Modern Sales.  And it’s happening at one of my favorite places: online 😆 Would be fun to see you there! Just drop a comment here and the Modern Sales Pros team will swoop in and get you registered 💥 #AnnualPlanning #SalesTech #RevenueRenaissance #ArtOfModernSales

WHY ON EARTH did I think we could compete with… Gong?? ⬇️ ⬇️ ⬇️ Last week, I shared how I happened to hit on the problem that Fathom helps users solve. The next step? Understand the market. Now, back in 2020, you probably know who the 800 pound gorilla was when it came to call recording software. Gong. 🙈 Were we going to compete with them? Were we going to take on a different market altogether?? There was only one way to find out: I decided I needed to talk to 100 Gong users. I split my time talking to managers and individual reps, and quickly noticed a pattern. Managers were the main Gong users. (more on that in my next post) The reps… didn’t really use it. I mean, they “used” it. It joined their calls. But across the board they saw it as a tool for their managers, not for them. (I kept hearing: “It takes half an hour to get the recording and transcript… so it can’t replace my notes!”) 💡 This led to one of my most important early realizations: ➡️ We’ve gotta make a product that the actual *people in the meeting* LOVE. My plan? Let’s build something great for the reps first. Then later, we would build in the features the managers actually used (this now exists and is called Fathom Team Edition). It was time to start building. PS This is post 2 in my #BuildingFathom series. Just joining in?  I’ll drop the link to my first post in the comments 👇 --  👋I’m Rich, Founder & CEO of Fathom, the #1 AI meeting assistant 🎁Get your AI notetaker for free (forever!) at Fathom [dot] video #startups #buildingfathom #founderstory #fathom

I’m thrilled to announce that Fathom has raised a $17M Series A, led by Telescope Partners. What makes this milestone even more special? Our incredible users— who invested over $2M, at the same terms as the VCs, in just a few weeks. Funding announcements are nice. But the story I’m most proud of is: → how we got here → why Fathom became the top-rated meeting intelligence platform → how we’re continuing to reshape business meetings for the future Fathom exists because of a pain I experienced firsthand: endless Zoom meetings, furiously taking notes while trying to stay present. Back then I thought: What if AI could handle the note-taking, the key moments, the action items, and get it all to the right people? The result: Fathom. From day 1, we invested heavily in building proprietary infrastructure so we could offer users a high-quality product for free. The results have defied our wildest expectations, and are a testament to the need we tapped into: → 90x revenue growth in the last two years → 20x increase in usage since 2022 → #1 highest-rated product on G2, a perfect 5.0 rating, over 3K reviews Of course, metrics alone can’t illustrate the impact on people’s everyday lives. Each and every day we hear stories from our users, of how Fathom deepens their conversations, saves them hours each week, and allows them to focus on their biggest priorities. So what’s next? We're doubling down on our Team Edition product, giving managers visibility into customer conversations, and helping them coach their teams with the force multiplier of AI. But this is only the next step. We envision a future where just saying something in a meeting can magically will it into existence—without the post-meeting work. And that future is not far away. To our users, investors, and team: Thank you for believing in the future we’re building. If you haven’t yet experienced the magic of Fathom: sign up for free and let us know what you think. Here’s to more meaningful and productive meetings for all! 🥂 PS One of the great joys of building this product is hearing users share the ways Fathom has impacted them. So: if you’re a user, would love to hear your story below!

Ok, no one could beat William Marsh on the arcade games yesterday😅 So we’re switching it up!! The first 2 people to come to our booth with more than 400 fathom points will win a pair of AirPod Pros :) (We can look up your points when you come over) Fathom - AI Meeting Assistant #inbound

BIG news for HubSpot users: Fathom just seriously leveled up our integration 🎉 (And what better place to announce it than here at INBOUND?) We’ve always focused on making your life easier—automating notes, syncing key info to your CRM. But now we’re taking it a step further with some cool new features: 1️⃣ New embedded experience: HubSpot just rolled out their new UI Extension developer platform, and we jumped on it right away. What this means for you: you can now see your recent calls *directly inside* HubSpot—thumbnails, summaries, action items, the works. No more jumping between tabs—everything you need is right there in your CRM. 2️⃣ Sync custom fields: Tracking key details like “Economic Buyer” or “Competitor”? Fathom now automatically syncs those fields into HubSpot, so your CRM is updated without you lifting a finger. Big shoutout to Karen Ng, Scott Brinker, and the whole HubSpot team for making this happen. 🙌 It’s live on Team Edition now—give it a try and let us know what you think! #SalesTech #HubSpot #CRM #Inbound24