- Acknowledge the incident openly and transparently with the team. - Foster open communication to ensure everyone feels heard and valued. - Share the facts and focus on learning, not blaming. - Involve the team in the investigation process for collective problem-solving. - Emphasize safety and well-being as the top priority moving forward. - Recognize and celebrate small improvements to rebuild confidence. - Provide continuous support and resources to address concerns and prevent future incidents.

Leading conversations around particular work processes/procedures and improvements rather than RCA style investigation will breed desired atmosphere of trust.

near-miss incidents can really shake a team’s confidence, but i’ve found that open communication and support can help rebuild trust and morale. first, i’d prioritize transparency. acknowledging the incident, discussing what went wrong (and what went right), and being clear about next steps shows the team that the situation is being handled. next, focus on reassurance. people need to feel safe and supported, so sharing the proactive measures being put in place to prevent future incidents can go a long way. finally, don’t overlook the emotional side. checking in with team members individually and fostering open dialogue helps rebuild trust and shows them that their well-being matters.

Según mi experiencia, considero que debe hacerse un test por cada persona que está en el equipo y evaluar porque cree que falló, si lo hizo, y evaluar desde esa perspectiva individual para ver como se construye una perspectiva grupal y reforzar los valores a través de incentivos y motivaciones.