By creating a welcoming environment where they feel comfortable asking questions. Offer step-by-step training on the tools and systems they’ll use, breaking things down into simple, easy-to-understand parts. Pair them with a buddy or mentor from the team who can provide hands-on guidance. Share any helpful resources, like SOP's and check in regularly to see how they’re progressing. Be patient and reassure them that it’s okay to make mistakes while they’re learning. Highlight their strengths and remind them that adapting to new skills takes time. Provide constructive feedback when needed, focusing on solutions rather than problems. Celebrate their improvements, no matter how small, to keep them motivated and confident.

Provide one-on-one training for the new team member. It is essential to put yourself in their shoes. Give Q & A step by step (idiot proof) SOP manual for reference. Assign a buddy system during OJT. Practice makes perfect by adapting a hands on approach towards technology is vital as it changes frequently, in order for he/she to build self confidence in the product without putting any pressure. In addition, task he/she loads of research as knowledge is the key. It is always a learning journey so as to boost their capability, efficiency and productivity. Set aside 1 hour daily for research during the OJT process, if possible.

From my understanding ,you can help the team by offering hands on training with the tools they need to use. Remember to Be patient and show them how things work step by step. Encourage them to ask questions without feeling pressured. Finally, offer regular feedback and support as they get more comfortable.

Everyone can learn something new everyday from others! That’s how Our Leaders today became Amazing Ones! It’s OK! I would tell my team member to STOP take a BREATH and let’s figure this out together. It’s very important to let the team member know that they are not alone in this and we will offer extra help and training in any areas that need improvement. Just knowing they are NOT ALONE in this takes a lot of stress off the situation PERIOD!

Adapting to technology in customer service can be challenging for new team members. Before we start, it’s important to remember that we were once in their shoes. By reflecting on the difficulties we faced and the lessons we learned, we can ensure they don’t feel the same level of discomfort. I would begin with empathy, acknowledging their struggles and creating a safe space for them to ask questions. By simplifying tools and providing regular training through role-playing or live demonstrations, we can help them build practical confidence. Pairing them with a mentor, combined with patience, clear guidance, and continuous support, will enable them to adapt effectively and thrive in their role.