Clear communication is not an option, every telecom company should meet this standard. So we need to invest in customer service and provide them appropriate training to know how to answer customer complaints.

I've seen first hand how frustrating poor communication from telecom service providers can be for customers. Whether it’s vague updates or a lack of transparency, it leaves people feeling ignored. I’ve learned that the key is to demand better communication right away. Speak up when the feedback loop isn’t working—insist on clear, regular updates and explanations that don’t require a degree in tech to understand. If you’re not getting this, don’t hesitate to escalate the issue or even switch providers. Clear communication is not a luxury, it’s a service standard every telecom company should meet.

Empathy is the key before anything else. Have humility that you made a mistake and will work on improving. One idea is to have checklist of common issues that come up with customers so the customer service reps will be tuned in to be on top of them and eliminate them from happening again.