I would follow these steps: 1- Listen and Empathize: Start by acknowledging the subscriber's concerns. Assure them you're there to help resolve the issue. 2- Access Usage Data: Review the subscriber’s data usage records to identify any spikes or irregularities in consumption. Check timestamps, data types, and frequency of use. 3- Explain Data Sources and Usage Patterns: Clarify how certain apps or services might consume data in the background, or how activities like streaming, online gaming, and updates impact usage. 4- Offer Solutions: Suggest ways to manage data use, like setting data limits, disabling background app refresh, or using Wi-Fi more. 5- Provide Escalation Options: If they’re unsatisfied, refer them to a higher support level

- Validate the subscriber's feelings and let them know their concerns are understood. - Clearly outline the CSP’s data privacy policy and practices, explaining how personal data is used and protected. - Emphasize adherence to relevant data protection regulations (e.g., GDPR, CCPA) to reassure the subscriber of legal compliance. - Advise the subscriber to reach out for a thorough investigation if there is any suspicion of abuse, or unfair use of personal data by third parties. - Ensure they know how to contact the dedicated support team and provide a direct channel (e.g., hotline, email) for reporting such concerns. - Communicate that all reports will be promptly reviewed, and appropriate actions will be taken to safeguard their data

I’d address a subscriber’s data usage accusation by prioritizing transparency, accuracy, and swift resolution. First, I would ensure that the subscriber's data records are thoroughly reviewed, comparing usage logs with standard usage patterns to clarify any discrepancies. Clear communication is essential, so I’d provide a detailed explanation of how data usage is tracked, potentially offering a usage report or log to increase transparency. If our analysis reveals a technical issue on our end, I’d take accountability, providing a prompt solution and considering compensation if warranted. My focus is on building trust through open dialogue, fairness, and ensuring our processes support customer confidence.

Je reçois ma logique de consentement Je demande à l’interlocuteur d’étayer ses propos Comme je n’aurai pas fait d’erreur je lui représenterais les CGV J’acquiescerais et lui proposerais de le retirer de ma liste

Ich würde offen ehrlich und transparent kommunizieren. Sowohl Fehler als auch Erfolge. Und auf alle Fälle die Sorgen anhören und nicht wegwischen. Der Kunde muss überzeugt werden, daher sollten wir uns als Dienstleister verstehen.